Refund Policy

Refunds for app charges are handled directly through Shopify. If you believe a refund is warranted, please contact us first with the details and we will submit a refund request to Shopify on your behalf.

• Refunds may be granted for duplicate charges or billing errors.
• In most cases, subscription fees are non-refundable once a billing cycle has begun.
• Annual plans may be refundable if canceled within 7 days of purchase, depending on the situation.

To request a refund, please contact our support team with the following details:

• The name of your Shopify store (or SaaS workspace).
• The product or subscription affected.
• The reason for your refund request.

Send your request to support@web-univers.com.

All refund requests are reviewed within 2–5 business days. If approved, the refund will be processed by Shopify (or our payment processor) according to their payment schedule.

• No refunds will be provided for misunderstood features when a free trial or documentation was available beforehand.
• Refund requests for user error or accidental purchases will be reviewed on a case-by-case basis.

If you have questions about this policy, feel free to contact us at support@web-univers.com.